Pitani ku nkhani

Kutumiza kwa Community Support

cholinga

DEBRA ikufuna kupereka chithandizo cha Community Support chomwe chimagwira ntchito mwapamwamba kwambiri, kupereka ntchito zogwira mtima, zogwira mtima komanso zachinsinsi. Cholinga chathu ndikupangitsa mwayi wopeza ntchito kukhala wosavuta komanso wowonekera.

 

Zolemba zokhudzana

 

Mawu ogwiritsidwa ntchito

  • Mamembala - Anthu okhala ndi EB kapena achibale apamtima omwe alowa nawo pulogalamu yaulere ya umembala wa DEBRA.
  • CST – DEBRA Community Support Team

 

Policy

Gulu la DEBRA EB Community Support Team

Gulu la DEBRA EB Community Support limathandizira mwachindunji anthu omwe ali ndi EB ndi anthu ozungulira. Timazindikira kuti aliyense amakumana ndi zochitika zapadera, ndipo tidzagwira ntchito ndi anthu kuti amvetsetse zovuta zomwe amakumana nazo ndikuvomereza ndondomeko yaumwini kuti tigwire ntchito limodzi kuti tichepetse zovutazo ndikuwongolera moyo wabwino. Ngati sitingathe kupereka chithandizo chachindunji, timachita zonse zomwe tingathe kuti tigwirizane ndi mamembala ndi mabungwe ena omwe angathandize, m'deralo komanso / kapena dziko lonse.

Timapanga maubwenzi ogwirira ntchito ndi magulu apadera a EB azachipatala ndi akatswiri ena azaumoyo ndi chikhalidwe cha anthu kuti tilumikizane ndi makasitomala ndi ntchito zomwe zikufunika.

Tikuyesetsa kupeza chithandizo chokhazikika komanso zida zonse zothandizira zomwe zilipo kuti mukhale ndi chidziwitso chomwe mungafune kuti mupange zisankho mozindikira komanso kuti mukhale ndi moyo wabwino.

Ntchito ya DEBRA EB Community Support sicholinga chobwereza kapena kutenga udindo wa mabungwe ovomerezeka. Zapangidwa kuti zizigwira ntchito mogwirizana ndi anthu okhala ndi EB ndikuwathandizira poyankhulana ndi mabungwe ovomerezeka ndi zaumoyo ndi chithandizo chamankhwala.

A DEBRA EB Community Support Managers amagwira ntchito limodzi ndi anthu ndi mabanja, kupereka zidziwitso, kulengeza ndi chithandizo pazinthu monga zopindulitsa, kupeza chithandizo chamankhwala ndi chikhalidwe cha anthu, ndalama, nyumba, maphunziro, ntchito ndi chithandizo chamaganizo. Gululi liri ndi chidziwitso ndi chidziwitso chogwira ntchito ndi anthu okhala ndi EB. Amadziwa momwe nkhani za EB zingakhudzire moyo wabanja, ntchito ya wina, nyumba, ntchito ndi zosangalatsa. Chofunika kwambiri, gululi limakhala ndi luso pofotokozera zinthu izi ku mabungwe ena.

Ntchito Yathu Yothandizira Pagulu Lolemba - Lachisanu pakati pa 9am mpaka 5pm., kupatula tchuthi chakubanki komanso pakati pa Khrisimasi ndi Chaka Chatsopano. Tikufuna kuyankha anthu mwachangu momwe tingathere ndikuvomera onse omwe atumizidwa mkati mwa masiku awiri ogwira ntchito.

 

Kuyenerera kupeza ntchito

Thandizo la gulu la DEBRA Community Support likupezeka kwa mamembala onse a DEBRA. Umembala wa DEBRA ndi waulere ndipo ndi wotsegukira kwa aliyense wokhala ku UK yemwe ali ndi EB komanso kwa mabanja awo apamtima.

Titha kuthandiza anthu omwe akukhala ndi EB, okondedwa awo komanso mabanja omwe ali ndi zovuta zilizonse zokhudzana ndi EB mwachindunji kapena mwanjira ina iliyonse. Uwu ndi ntchito yaulere komanso yachinsinsi ndipo timapempha kuti mamembala avomere kugwira ntchito ndi CST, komanso kuti zambiri zawo zisungidwe mogwirizana ndi mfundo zathu za GDPR. Ndifenso okondwa kuthandiza kudziwitsa anthu komanso kupereka chidziwitso ku mabungwe ndi mabungwe ena monga magulu osamalira anthu, opereka maphunziro, olemba ntchito ndi zina.

 

Momwe mungatumizire anthu?

General enquiries and referrals can be made to the EB Community Support team by:

Email: communitysupport@debra.org.uk

CST information & Enquiries line available Monday to Friday (9am – 5pm) on 01344 577689.

Tel: 01344 771961

Kutumiza kungapangidwe ndi:

  • imelo
  • telefoni
  • positi
  • mwa munthu

 

Kulandira otumizira

Timalandira zopempha zothandizira kapena chidziwitso (zotumiza) kuchokera kuzinthu zosiyanasiyana Kutumiza kungapangidwe mwachindunji ndi anthu, achibale kapena mabungwe ena monga: mabungwe othandizira, mabungwe othandizira anthu, NHS kuphatikizapo magulu athu azachipatala a EB, GPs, masukulu, makoleji, kapena mabungwe a nyumba. .

Internal referral form to be used by other Debra departments: The most up to date version of this form and referral process can be found on SharePoint.

 

Kugawika kwa otumiza

Zotumiza zonse ziyenera kulembedwa ndipo zimayikidwa patsogolo ndikugawidwa molingana ndi zosowa za munthu amene akufuna thandizo. Izi nthawi zambiri zimachitika ndi gulu la CST Management.

Consideration is given to allocate the most appropriate Community Support Manager considering current caseloads, and the support requested. We may also consider location; in case a home or school visit might be required. Our Community Support Team cover all the UK, including Scotland, Wales, and NI and therefore a CST Manager may be allocated to work with a member based on their current workload or skills, and not necessarily based on geographical location.

 

Kutumiza ku mabungwe ena

Mukalandira kutumiza, kungakhale koyenera kupita ku bungwe lina. Tidzalandira chilolezo kuti membalayo achite izi ndikutsatira malangizo a GDPR pogwira zambiri zaumwini.

 

Chitetezo cha Data ndi chilolezo

Gulu la EB Community Support lipempha chilolezo kuti lilandire ntchito zathu komanso kuphatikiza zambiri za mamembala pankhokwe ya EB Community Support database. (chilolezo chidzalembedwa pa database). DEBRA imagwirizana kwathunthu ndi Data Protection Act 1998. Chonde onani ndondomeko ya DEBRA Data Protection.

Chidziwitso chimasungidwa mwachinsinsi ndipo sichimagawidwa ndi mabungwe kapena mabungwe ena, kapena kunja kwa Healthcare Membership and Community Support Directorate popanda chilolezo kuchokera kwa membala pokhapokha ngati pali nkhawa za umoyo wabwino malinga ndi DEBRA Safeguarding Policy komanso mkati mwa malangizo ovomerezeka omwe ali mu GDPR ndi Data Protection Act.

Ngati munthu amene akutumizayo si munthu wa EB, chilolezo chotumiza munthu kuyenera kuperekedwa kwa munthu yemwe ali ndi EB, kholo, womulera kapena woyimilira.

Ngati wotumizayo alumikizana ndi gulu la Amembala, zidziwitso zachidule zokha zidzatengedwa (dzina, adilesi, nambala yafoni, chifukwa chake) ndipo kutumiza kudzatumizidwa kwa Woyang'anira Wothandizira Pagulu kuti amalize ntchitoyi.

If a health or social care professional / practitioner makes the initial referral, it is their responsibility to obtain

consent from the client or the client’s representative to share the client’s personal information.

Kumene talandira pempho la chithandizo koma palibe chilolezo (mwachitsanzo, kutumiza kwa namwino wa EB kwa mwana wakhanda) tikhoza kusunga zolemba za pempho loyamba ndi makalata kwa nthawi ya miyezi 12 tisanachotsedwe. Nthawi zambiri tikhala titalandira chilolezo mkati mwa mwezi wa 6.

Njira yotumizira anthu, kujambula deta, ndi kukhutitsidwa kwa kasitomala zidzawunikidwa, kuyang'anira ndi kusunga miyezo yabwino yosunga zolemba ndikutsatira malamulo apano.

Chilolezo nthawi zambiri chimapezedwa mwamawu ndikutsatiridwa ndi imelo kapena mawu okhala ndi zambiri zamomwe tingathandizire. Izi zadziwika pa database ndi Community Support Manager.

Chonde onani ndondomeko yopezera chilolezo kuti mugwire ntchito yonse.

Further details of the services provided by the Gulu la EB Community Support are available on the DEBRA website.

 

Zolemba, zolemba ndi chinsinsi

The CST keep case notes and related documentation relating to the individual or family that has requested support via the CST and consented to this. These notes record every interaction or episode of work carried out on behalf of the member. Copies of benefit applications and clinical letters may be held to aid with challenging decisions and tribunal applications.

Zomwe zasungidwa zimangofikiridwa ndi Gulu Lothandizira Anthu ndipo palibe madipatimenti ena mkati mwa DEBRA. Zambiri zoyenera zitha kugawidwa mu DEBRA komanso kwa anzathu azachipatala a EB pakufunika kudziwa komanso malinga ndi zofuna za mamembala.

Mamembala atha kupempha zolemba zawo molingana ndi Mfundo Yofunsira Kufikira, ndipo zopempha zonse ziyenera kulembedwa - chonde onani Ndondomeko Yofunsira Mafunso a DEBRA.

 

Ndemanga, madandaulo, ndi chinkhoswe

DEBRA yadzipereka kukwaniritsa miyezo yapamwamba kwambiri pazochita zake zonse. Nthawi zonse ndife omasuka kumvetsera ndemanga ndi malingaliro opititsa patsogolo ntchito yathu. Timalandila ndemanga zilizonse ndipo timayesetsa kuyanjana ndi mamembala.

If the person making the referral or the client or the client’s relative or representative wishes to make a complaint about the EB Community Support referral process or the service, we ask in the first instance, please share feedback with their Community Support Manager, Team Leader, or the National Manager – Community Support Team. All feedback is logged on our secure database and reviewed to help develop and improve our service. If a further response is needed, please refer to the DEBRA Compliments & Complaints Policy.

 

Kusintha kwa momwe timagwirira ntchito chifukwa cha mliri kapena zochitika zofananira

DEBRA itsatira chitsogozo cha boma pakagwa mliri kapena zochitika zina zofananira.

This may mean there may be some restrictions in the services offered or availability of colleagues to undertake work. We may also need to adapt the way we work. We will however strive to offer the best support possible. This may be over the phone, email or via a video platform service like zoom.

 

Ndondomekoyi idasinthidwa pa Marichi 12, 2025.